| Billing |
| Why am I getting a bill? |
| Your are getting a bill because your insurance company has responded to your claim. If you
feel the information may be incorrect contact your insurance company before you contact the office. |
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| Why do I get a statement from Evergreen Family Medicine and Evergreen
Diagnostics? |
| Evergreen Family Medicine (EFM) and Evergreen Diagnostics (EDX) are two separate businesses even
though they are owned by the same providers. Therefore, they have two different tax ID numbers. |
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| When do I have to pay my bill? |
| Your payment is due upon receipt, if payment arrangements need to be established you must
contact the business office to set up a payment plan. As a general rule all accounts should be cleared within 3 months. |
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| Why is there a Boston address on my statement? |
| Evergreen Family Medicine has partnered with athenahealth for billing services. The charges
are entered at Evergreen Family Medicine so your questions can still be directed to Evergreen Family Medicine. |
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| How do I know if my doctor is contracted with my insurance? |
| Call your insurance, they are the ones that will be processing your claim and making payment. |
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| Will my insurance cover a flu shot? |
| Only your insurance company can answer this question. There are hundreds of plans for each
insurance company; many of which Evergreen is not aware of. |
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| Family Practice |
| I would like to transfer care to Evergreen Family Medicine.
How do I do this? |
| Call 677-7200 and we will give you the providers that currently have openings. |
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| Who do I call when I need a prescription refilled? |
| Call your pharmacy for prescription refills unless the pharmacy requires a written prescription
or you need a prescription to send to a pharmacy. If you are unsure if you need a written prescription, please
call your pharmacy. |
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| What if I need a same day appointment? |
| Call family practice first to check for openings and we’ll do the best that we can to get
you in. If an opening isn’t available, we ask you to be seen in our urgent care. |
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| Do I need to give advance notice when cancelling an appointment? |
| An appointment slot that is taken and not used means that someone else was unable to be seen.
We would like to be notified just as soon as you know that you are unable to make the appointment so that we
can schedule another patient |
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